Refund policy

Refund, Exchange, and Return Policy

A) Returns

We strive to provide quality products. Please note that for any items listed on our website or social media accounts, we do not offer refunds. However, under specific circumstances, we may consider partial refunds or exchanges (see details below).

B) Damages and Issues

  1. Inspection Upon Receipt: Please inspect your order immediately upon receipt. If you find that an item is defective, damaged, incorrect, or missing, contact us as soon as possible.

  2. Parcel Opening Video: A complete video of the unopened parcel is required for evaluation. This video is crucial for processing your claim.

  3. Timely Requests: Any claims must be submitted within 48 hours of receiving your package. Requests made after this period will not be considered.

  4. Partial Refunds/Exchanges: We may offer partial refunds or exchanges based on the specific circumstances surrounding your purchase.

  5. Delivery Estimates: We can provide an estimated delivery time for your product; however, we assume no liability for specific delivery dates.

  6. Responsibility for Information: We are not responsible for any missing or inaccurate information provided by you during the order process.

  7. Returned Packages: If your package is returned to our warehouse for any reason, it will be reshipped rather than canceled. 

  8. Electronics Disclaimer: We do not accept responsibility for any issues related to electronic or battery-operated items.

C) Exchanges

  1. Exchange Policy: As noted, we do not provide refunds for items posted on our social media or website. However, exchanges and partial reimbursements may be offered under the conditions outlined in Section B. Items must be unused, in their original packaging, with tags, and in the same condition as received. Proof of purchase is required.

  2. Initiating an Exchange: To start the exchange process, please contact us at thewhizzkidsdelhi@gmail.com.

  3. Approval Process: If your exchange is approved, we will provide you with the shipping address and instructions for sending your package.

  4. Processing Time: Please note that the exchange process may take longer than anticipated due to necessary approvals and procedures.

  5. Shipping of New Product: A new product will be shipped only after we have received the damaged or incorrect item.

D) Refunds

  1. Eligibility for Refunds: If your product is eligible for a partial refund, you will receive an automatic refund to your original payment method within 10 business days. Please be aware that it may take additional time for your bank or credit card company to process and post the refund.

  2. Partial Refunds Only: We do not offer full refunds; only partial refunds may be issued at the company’s discretion.

Parcel Opening Video Requirements

To ensure a smooth claims process, please adhere to the following guidelines for your parcel opening video:

  1. The parcel must remain unopened and completely sealed.
  2. The label with address details should be clearly visible.
  3. The video must be continuous, without cuts or breaks.
  4. The product and any issues should be clearly visible in the video.

For any questions or further assistance, please contact us at thewhizzkidsdelhi@gmail.com.