Shipping policy
Effective Date: 17th October 2024
Thank you for visiting us! We want to ensure you have a smooth experience when receiving your orders. Please read our shipping policy below.
1. Shipping Locations
We currently ship to the following locations:
- Domestic: ALL OVER INDIA (Except a few restricted locations)
- International: Currently NOT APPLICABLE.
2. Processing Time
- Standard Orders: All orders are processed within 2-3 working days.
- Personalized and Labor-Intensive Products: These items require a minimum of 3-5 working days to dispatch.
Please note that processing times may vary during peak seasons or holidays.
3. Shipping Methods and Delivery Times
We offer the following shipping options:
- Standard Shipping: 4-7 business days
- Express Shipping: (Only on request)
Please note: Shipping times are exclusive of the dispatch time required to process your order. For standard orders, dispatch takes 2-3 working days, while personalized and labor-intensive products may take 3-5 working days to dispatch.
Delivery times are estimates and may vary based on your location and the shipping method selected at checkout.
4. Shipping Costs
We offer free shipping on most of our products. However, this may not apply to items on sale or during special discount periods. The site reserves the complete discretion to determine and modify this policy as deemed necessary at any time.
5. Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number or a SMS. You can use this tracking number to monitor your shipment's progress.
6. Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us at thewhizzkidsdelhi@gmail.com within 48 hours of receiving the parcel. We will do our best to assist you in resolving the issue; however, we do not guarantee a specific outcome.
7. International Shipping
For international orders, whenever applicable, customers are responsible for any customs fees, duties, or taxes that may apply upon arrival in your country. Delivery times for international orders may take longer due to customs processing.
8. Contact Us
If you have any questions or concerns about your order, please reach out to us at thewhizzkidsdelhi@gmail.com or +91 70425 91636.We're here to help!